Select Page

FAQ’s

United Kingdom

It’s easy to nip around the corner and miss your delivery. So we’ve got systems in place to ensure you’re still able to receive your delivery, even if we miss you! Each shipping provider allows us to keep your parcel with them for a certain length of time, allowing you to collect it at your earliest convenience.

DPD

If you are not in when the parcel arrives DPD will keep the package at their local depot for 5 days enabling you to pick it up. After 5 days the parcel then returns to us and we will send you an email to notify you that your parcel was returned to us. If redelivery is required, the cost of redelivering your parcel will fall you. We’ll contact you to let you know the details of this charge too.

Royal Mail

If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up.

After 7 days the parcel then returns to us and we will send you an email to let you know. If redelivery is required, the cost of redelivering your parcel will fall you. We’ll contact you to let you know the details of this charge too.

UNITED KINGDOM

Royal Mail Overnight – £10
Max weight 2kg. Delivery by 1pm the next working day when you order before 2PM

Royal Mail Tracked48 Delivery – £4.50 (Free when you spend £40 or more)
Max weight 2kg. 2-3 day delivery with tracking

Royal Mail Tracked24 Delivery – £5.50
Max weight 2kg. 1-2 day delivery with Tracking

DPD Express Next Day – £7.50 (Free when you spend £40 or more)
Max Weight 30kg. Tacked service. We aim for next working day delivery when ordered before 2pm

Remote Location Delivery Charges
Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight may apply. If your parcel requires this additional shipping charge we will advise you.
BT postcode – £10.16 two day.
Scottish Highlands – £10.16 two day
Channel Islands – £10.16 two day